Effective Date: March 11, 2026
Zenoomi LLC ("Zenoomi," "we," "us," or "our") operates the Zenoomi mobile application and website at zenoomi.com (collectively, the "Service"). This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our Service.
By using the Service, you agree to the collection and use of information as described in this Privacy Policy. If you do not agree, please do not use the Service.
We use the information we collect to:
We do not use your personal information for advertising. We do not sell your personal information to third parties.
When you interact with the AI assistant, your messages and your pet's profile data are sent to our AI service provider (Google Gemini) to generate responses. This data is used solely to provide the AI assistant functionality.
AI-generated responses are informational only and do not constitute veterinary advice. We do not use your AI interactions to train third-party AI models. Your conversations with the AI assistant may be reviewed internally to improve the quality and safety of the Service.
We use the following categories of third-party service providers to operate the Service:
| Provider Category | Purpose | Data Shared |
|---|---|---|
| Authentication (Firebase Auth) | Account creation and sign-in | Email address, authentication tokens |
| Database (Firebase Firestore) | Data storage and synchronization | All user and pet data stored in the Service |
| AI (Google Gemini) | AI assistant responses | User messages, pet profile context |
| Analytics | Usage analysis and product improvement | Device info, usage events, anonymized interaction data |
| Payment Processing (RevenueCat) | Subscription management (when applicable) | Purchase records, subscription status |
| Email (Formspree) | Waitlist form processing | Email address submitted via waitlist |
These providers process data on our behalf and are contractually obligated to protect your information. We encourage you to review the privacy policies of these providers.
We retain your personal information for as long as your account is active or as needed to provide the Service. If you request account deletion, we will delete your personal information within 30 days, except where we are required to retain it by law or for legitimate business purposes (such as resolving disputes or enforcing our Terms).
Anonymized and aggregated data that cannot be used to identify you may be retained indefinitely for analytical purposes.
We implement commercially reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA):
To exercise these rights, contact us at support@zenoomi.com. We will respond to your request within 45 days.
Residents of states with comprehensive privacy laws (including Virginia, Colorado, Connecticut, and others) may have similar rights to access, correct, delete, and port their data. To exercise these rights, contact us at the email address above.
The Service is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child under 13 has provided us with personal information, please contact us at support@zenoomi.com and we will take steps to delete that information.
The Service may collect information about your pet's health observations, symptoms, mood, energy, and appetite through check-ins and symptom logs. This information relates to your pet, not to you as a human user.
Pet health data is not protected under HIPAA (which applies only to human health information). However, we treat all pet health data with care and use it only for the purposes described in this Privacy Policy. We do not share pet health data with third parties for their own purposes, and we do not use it for advertising.
We may send you service-related communications, including account verification, security alerts, and updates to our terms or policies. These communications are necessary for the operation of the Service and cannot be opted out of while your account is active.
If you joined our waitlist, we will use your email address to notify you when the beta program opens and to send related updates. You can unsubscribe from waitlist communications at any time by contacting us or using the unsubscribe mechanism in our emails.
Your information may be transferred to and processed on servers located outside your state or country. Our third-party service providers may process data in various locations. By using the Service, you consent to the transfer of your information to these locations.
We may update this Privacy Policy from time to time. If we make material changes, we will notify you through the Service or by email prior to the changes becoming effective. We will update the "Effective Date" at the top of this page. Your continued use of the Service after the effective date constitutes your acceptance of the updated Privacy Policy.
If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact us at:
Zenoomi LLC
Email: support@zenoomi.com